Check Your Eligibility

The Urgent Virtual Care program serves patients who require timely access to a nurse practitioner for urgent, non-life-threatening conditions.

Please answer the following questions to see if you are eligible for an Urgent Virtual Care appointment.

Step 1: Is Virtual Urgent Care the right service for you?

A virtual appointment with an urgent care physician may be the right option for you if you meet all the criteria below:

  • You have a medical condition or injury that is non-life-threatening
  • If you do not have a family doctor or are unable to get a timely appointment with your family doctor.
  • You have a valid Ontario Healthcard (OHIP)
  • You are six months of age or older
  • You are not looking for travel medicine advice (if you are looking for travel medicine advice, please search for "travel" on Health811).
  • You may be asked to attend an in person consultation for a physical examination or testing at a clinic located near you, if the virtual care clinician feels it is necessary

Step 2: Symptom checklist

If you have any of the below symptoms, please do not request a virtual visit. You should be seen in-person at your nearest Emergency Department.

  • Chest pain or new abdominal pain
  • Seizures
  • Stroke, such as face drooping, arm weakness, speech difficulties, dizziness, and headaches
  • Severe shortness of breath, dizziness/fainting
  • Internal bleeding
  • Numbness or weakness in arms or legs
  • Major trauma
  • Fever in infants six months and younger
  • Overdose/poisoning
  • Pregnancy-related emergencies
  • Any serious condition that you feel is getting worse
  • Workplace accident

Step 3: Technical requirements

In order to access our virtual care system, you will need the following:

  • A valid email address AND phone number
  • Access to a cell phone or landline

Video consult:

  • A smartphone, computer or tablet
  • Device with working audio and video capabilities
  • A webcam - built-in or USB plug-in OR an HD cam or camcorder with video capture card.
  • Strong internet connection

Step 4: Consent to the virtual visit

By providing your information, you agree to let Regional Urgent Virtual Care Program collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used: email, video conferencing or telephone.

If you have any questions or concerns regarding privacy, please contact the hospital’s privacy officer at [email protected].

Additional information

If there are no virtual appointments available and your family physician is unable to see you within the next 48 hours, or you do not have a family physician, you may want to consider going to an Emergency Department.

Please note, Oak Valley Health’s health care provider may not be permitted to prescribe certain medication during your virtual visit, including narcotics, controlled substances or other types of controlled medications.

If you are having a medical emergency or your symptoms worsen while you are waiting for a virtual appointment, call 9-1-1 or visit the Emergency Department in person .

Important: We do not provide medical notes.